Wacky
NAAK’s Moonwalks & More Frequently
Asked Questions
We hope many of
your questions will be answered below, otherwise please feel free to
contact us. Be sure to also visit our Policy
page.
Are
all moonwalk companies the same?
No
they are not. The services and moonwalks offered may not be the same.
Some companies may offer lower prices but often this is due to the lower
quality or age of their equipment, they may not carry liability
insurance and they may not inspect, clean and sanitize their
equipment.
Do
you inspect, clean and sanitize your moonwalks?
Wacky
NAAK’s Moonwalks & More inspects, cleans and sanitizes our
moonwalks after each rental. The moonwalk you receive will be inspected,
cleaned and sanitized prior to your use.
Do
you have insurance?
Wacky
NAAK’s Moonwalks & More carries liability insurance on all of our
rentals. If your event needs "PROOF OF INSURANCE", we will be
happy to supply you with the documentation. There is a small fee to be
named as additionally insured. Just let us know when booking your order,
and we'll include the document with your contract agreement.
How
far in advance should I make my reservation?
Moonwalks
are reserved on a first-come first-served basis so we encourage you to
make your reservation as soon as possible. With the increasing
popularity of moonwalks we can book-up weeks or even months in
advance. Make your reservation early.
How
long is my rental period?
There
is a 4 hour minimum charge however you may rent the moonwalk for more or
less time and we will work with you to meet the needs of your event.
Delivery and pick up times may occur up to a few hours before and after
your event due to routing and scheduling. If you require a specific
delivery or pick-up time please inquire at the time of reservation, we
will do our best to accommodate your needs.
Is
there a delivery charge?
We
deliver to a wide area, however depending on the distance to your set up
location an additional fee may apply, please contact us and we can tell
you if there is an additional charge.
What
is required for the setup area?
Please
check your set up area requirements before making a reservation. We can
set-up outdoors or indoors. The area will need to be a minimum of 5 feet
larger than the moonwalk in all directions.
The set up area will need to be within 75ft. of an 110v, 20 amp
dedicated-circuit, otherwise a generator will be needed.
For outdoors, moonwalks should be set up on a flat surface, a
very minor slope will be ok. It is best to set up on grass, which allows
for staking of the moonwalk and is also the safest for kids. The ground
area must be free from anything that could damage the moonwalk, such as
sticks, rocks, animal droppings, etc. The set up area should be a safe
distance from any overhanging hazards such as power/telephone lines and
branches. Be sure to consider any underground hazards such as utilities
and irrigation systems, the moonwalks stakes go up to 30” into the
ground. If underground utilities are a concern, if possible you should
contact the utility companies or JULIE (Joint Utility Locating
Information for Excavators) at 1-800-892-0123
to have the area
marked prior to delivery. We will not set up in the mud. If you are
setting up indoors please be sure that there is sufficient height and
space for the moonwalk. Sand bags will be used for indoor set ups.
What
power is required?
The
blower requires an 110v, 20amp, dedicated-circuit within 75ft of the
moonwalk set up area, otherwise a generator will be needed.
What
should we do if the blower stops?
The
most important thing to do is to remain calm and have everyone exit the
moonwalk. The moonwalk will gently deflate.
First
check the blower to see if it has been turned off or unplugged, be sure
to also check the extension cords. If needed, plug it back in, turn on
the blower and the moonwalk will re-inflate. If the blower became
unplugged because the moonwalk moved you may need to reposition the
moonwalk and tighten the tethers. Make sure the blower tube is not
kinked and air is flowing freely to the moonwalk.
The
blower may also have stopped due to a tripped circuit.
If the circuit was tripped there is probably too many items on
the same circuit either unplug other items from the circuit or plug the
blower into another circuit. The
blower requires an 110v, 20amp, dedicated-circuit within 75ft of the
moonwalk set up area, otherwise a generator will be needed.
If
the blower we provided is equipped with a Watch Dog device, the siren
will sound if the power to the blower stopped or interrupted.
You will need to reset the Watch Dog device for it to offer
protection.
If
you are not able to get the blower to start following the above
suggestion, there may be a problem with the blower.
Contact us at 1-630-595-0585.
Can
the units be used in rainy, inclement weather?
Absolutely
not! The units are electrical and the material becomes dangerously
slick. High winds (over 20mph) could cause the moonwalk to become
airborne and cause serious injury.
What
should we do if it starts to rain?
If
it begins to rain have everyone exit the moonwalk. If the rain is light
and appears that it will only rain for a short period of time leave the
unit running but do not use the moonwalk. Once the rain stops towel dry
the surfaces to prevent slipping. If rains are heavy or if it appears it
will rain for an extended period of time turn off the blower and cover
or move the blower to a covered area, untie the tethers from one side
and fold the moonwalk over on itself once and then cover with the tarp
provided. Be sure to stake or bungee the tarp. When in doubt it is
always best to turn off the blower and follow the procedures above for
covering the moonwalk and blower. When the rains stop remove the cover
tarp, retie the tethers, install and turn on the blower and towel dry
the surfaces to prevent slipping. Failure to cover the moonwalk or
blower may result in an excessive cleaning or damage fee.
What
should we do if there are high winds?
If
there are high winds or gusts over 20mph have everyone exit the moonwalk
immediately and turn the blower off. If the moonwalk begins to lift off
the ground have everyone exit the moonwalk immediately and turn the
blower off. The following chart can help you determine wind speed:
|
Wind
Speed (MPH)
|
Wind
Effects Observed on Land
|
Terms
Used in NWS Forecasts
|
|
0-1
|
Calm;
smoke rises vertically.
|
Calm
|
|
1-3
|
Direction
of wind shown by smoke drift, but not by wind vanes.
|
Light
|
|
4-7
|
Wind
felt on face, leaves rustle, ordinary vane moved by wind.
|
Light
|
|
8-12
|
Leaves
and small twigs in constant motion; wind extends light flag.
|
Gentle
|
|
13-18
|
Raises
dust and loose paper; small branches are moved.
|
Moderate
|
|
19-24
|
Small
trees in leaf begin to sway; crested wavelets form on inland
waters.
|
Fresh
|
|
25-31
|
Large
branches in motion; whistling heard in telephone wires; umbrellas
used with difficulty.
|
Strong
|
|
32-38
|
Whole
trees in motion; inconvenience felt walking against the wind.
|
Strong
|
Is
there anything we need to do once the moonwalk has been delivered and
set up?
-Supervision
is mandatory at all times.
-Periodically
check the tethers to ensure they are properly connected to the ground
stakes and/or sand bags and remain tight.
-Periodically
check that the moonwalk is still in its original set up location and has
not shifted.
-Periodically
check to make sure the blower tube is not kinked and that air is flowing
freely to the moonwalk.
-Periodically
check to make sure that all zippers are securely closed so air does not
escape the moonwalk.
-Most
importantly, have fun!
What
happens if we damage the moonwalk or other equipment?
We
do not offer damage insurance. With proper set up and adherence to the
rules things should be okay. If damage occurs you will be responsible
for the repair or replacement costs.
What
if I have problems during my party?
Please
contact us at 1-630-595-0585, if we are not able to resolve the issue
over the phone we will come to your event.
|
