Wacky NAAK’s Moonwalks & More Rental Policies

Rental Agreement Policy:

We require a signed rental agreement from all customers. The rental agreement will be sent to you at the time you make your reservation. The rental agreement will need to be signed, dated and returned. If you are paying your deposit by cash, check, money order or cashier's check it must be returned with the agreement. If you make a last minute reservation you will be required to sign the agreement when the equipment is delivered. If the reservation is made less than 72 hours before the event a credit card will be required for deposit.

Charges/Payment Policy:

Deposit payments are due at the time of reservation and will be applied to your rental cost. Deposit payments can be made by cash, credit card, check, money order or cashier’s check. The balance is due when the equipment is delivered. Final payment can be made by cash, credit card, check, money order or cashier’s check.

Deposit Policy:

We require a $50.00 deposit at the time of reservation. Deposit payments can be made by cash, credit card, check, money order or cashier’s check. If paying the deposit by cash, check, money order or cashier’s check it must be sent with your signed agreement. If the reservation is made less than 72 hours before the event a credit card will be required for deposit.

Cancellations Policy:

If you must cancel please contact us as soon as possible at 1-630-595-0585.

We will provide a full refund of your deposit for cancellations made at least 72 hours in advance of your reserved time. If you cancel with less than 72 hours your deposit is non-refundable. For reservations made less than 72 hour before your event the deposit is not refundable. The only exception to this policy is if your reservation is cancelled due to weather, see the Weather Policy below. If your reservation is cancelled due to our Weather Policy your deposit is fully refundable. If there are weather concerns the day of your event we will contact you the morning of your event to determine if your reservation will be cancelled. If at this time we decide to deliver your equipment no refunds will be given for any reason. No refunds will be given once the equipment is out for delivery.

Delivery/Set-up/Pick-up Policy:

Delivery, set-up and pick-up are provided with your rental. Delivery and pick up times may vary due to routing and scheduling but will be delivered prior to your scheduled start time and picked up after your scheduled end time. If you require a specific delivery or pick-up time please inquire at the time of reservation, we will do our best to accommodate your needs. Assessment of a safe set up location prior to delivery is your responsibility, if you are not sure about your set up location please contact us in advance and we can discuss the set up requirements. If at the time of delivery it is determined that the renter’s preferred set up location may compromise safety or present risk of damage to the equipment an alternative site will need to be found. If an alternative site cannot be found full payment will be due.

Public Property Events Policy:

When setting up on public property many municipalities have additional insurance and/or permit requirements. If your set up location is on public property contact the municipality to check their requirements and you must communicate this information to us. You will be responsible for securing any necessary permits. Depending on the insurance requirements, the municipality may be added as an "additionally insured" which can be done for an additional fee.

Weather Policy:

Weather is out of our control and safety is our primary concern. Weather may include rain, high wind, snow, lightning, etc. Moonwalks operate using electricity and become very slippery when wet. Rain and snow can damage the moonwalk and makes cleaning very timely and costly. High winds (20mph or more) and lightning are also serious safety risks. The moonwalk must not be used if these weather conditions exist. No electrical equipment should be operated in the rain.

Wacky NAAK’s Moonwalks & More reserves the right to cancel your reservation due to weather conditions we feel are unsafe. If we feel weather conditions are safe but there is rain present or is forecast we will contact you to determine if your reservation should be cancelled, see Cancellation Policy above. If there are weather concerns at your set up location and you have not heard from us, please contact us, it may be fine at our location. Set ups will not be done if weather concerns are present, if there are weather concerns when we arrive we will determine if set up will be possible within a reasonable period of time, once we set up full payment is due. Your deposit is not refundable unless we cancel your reservation before leaving our location for delivery.

Staking of Moonwalks/Underground Utilities Policy:

Wacky NAAK’s Moonwalks & More will not be held responsible for underground utilities or sprinkler system damage when staking down moonwalks. This also poses a safety risk. Please consider any underground obstacles when choosing a set up location. If you are not sure about the underground utilities of your set up location you should contact the utilities companies or if possible contact JULIE (Joint Utility Locating Information for Excavators) at 1-800-892-0123 to mark the area prior to delivery.

Equipment Cleaning Policy:

Normal cleaning of grass, leaves and some dirt is expected and you will not be charged for normal cleaning. If we are required to provide excessive cleaning, a fee of no less than $75.00 will be imposed. Items that are not permitted on or in the moonwalk include, but are not limited to: silly string, liquids, beverages, food of any type, candy, sand, rocks and toys. Water should never be applied to the moonwalk. Failure to follow the instructions for rain will result in a minimum $100 charge to clean and dry the moonwalk. Damage charges may also apply.

Equipment Damage Policy:

We do not offer damage insurance. If you damage the equipment or any parts are damaged or missing, whether intentionally or by accident, we will advise you of how much repair or replacements costs are and you will need to pay for it.

Damage to Sod or Grass Policy:

While we do our best to minimize any damage to your sod or grass, we will not be responsible for any damage to sod or grass.

Returned Check Policy:

A processing fee, not less then twenty-five dollars ($25.00), will be charged for checks on which payment has been refused by the payer’s bank because of insufficient funds or because the drawer did not have an account at that bank.

Birthdays

Graduations

Block Parties

Churches

Schools

Indoor

Outdoor

Fund Raiser

Any event!